Help Center

At Alegria Shoes, we are committed to providing you with the best shopping experience possible. At www.AlegriaShoes.com, we offer the largest collection of Alegria products that are in-stock and ready to ship within 1-2 business days. We believe that your shopping experience should be easy, convenient, and hassle-free. Whether you need help selecting the right size or color or want to learn about new styles, we're here to help you shop with full confidence. For your convenience, you can also shop with us on your mobile phone or tablet. 

For a faster checkout, please register on our website and create an account. We also urge you to write a product review after your purchase. We welcome honest feedback and so do our customers. We are your official online Alegria store.

We accept the following methods of payment.

• Visa
• Mastercard
• Discover
• American Express
• PayPal

We accept PayPal®. Proceed to checkout and you will be redirected to PayPal® to complete the transaction. Please use your existing PayPal® account or create an account if you do not have one. A confirmed address is required.

We do not accept the following methods of payment.

• Check

• Money Order

Ordering on AlegriaShoes.com is secure.

1. We do not store your credit card information on AlegriaShoes.com

1. AlegriaShoes.com is secured by Shopify SSL certificates, providing up to 256 bit encryption. With the highest level of encryption and security possible, you can rest assured that communications between your browser and this site's web servers are private and secure.

After placing your order, your charge and receipt notification will come from 'Shoecabin.com'

All prices and purchase requirements are shown in U.S. dollars. We accept all order payments in U.S. dollars.

For all residents with shipping addresses in California, a California state tax will automatically be applied to your order.

After placing your order, your charge and receipt notification will come from 'Shoecabin.com'.

Please inspect the item immediately upon receiving. If there are any problems with the item, please call 1.888.325.6555, Monday - Friday 9 a.m - 5 p.m. PST, to speak with a customer service representative. We will try to assist you as quickly as possible.

If you have questions about returning the item, please see our Returns and Exchanges page here.

We value our relationship with you and your privacy is very important to us. Trust that we protect your personal information and that our servers are secure. See below for the details of information that we may ask for, how and why we collect it, your options.

In this policy, the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified or contacted. This information may include:

• Your name, postal address and phone number
• Date of birth
• Your e-mail address
• Your mobile phone number
• Your credit card number
• Proof of your identity

CONSENT TO USE

When you provide personal information to Alegria Shoes, you are consenting to the manner in which Alegria Shoes will collect, use, disclose and otherwise manage your personal information, as set forth below. Rest assured that Alegria Shoes will exercise the utmost care and caution in handling your personal information and in disseminating it only pursuant to the terms of this privacy policy.

We use your personal information that we collect to conduct our business and to provide you with the best possible products and services. To best serve you, we may share your personally identifiable information with service providers that provide support services to us or that help us market our products and services. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Alegria Shoes. We may also, in certain instances, disclose your personally identifiable information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of Alegria Shoes or others. We may also disclose your personally identifiable information when you ask us to do so or when we believe it is required by law.

CONSUMER INFORMATION

When you place an order with AlegriaShoes.com, we ask you to provide your PayPal Account info. This information is necessary to process your order, and we assure you that your personal information is transmitted over secure servers.

You will have the option of saving your personal information in our secure system for future purchases. The information is stored in the form of a "cookie" in your computer. Even though you need cookies to be enabled to make an online purchase, it is not necessary to save information via cookie if you choose not to.

Alegria Shoes collaborates with government agencies and security organizations to prevent fraud and fraudulent use of your personal information. During fraud prevention investigations, we may share information with the agencies that assist us, as permitted and required by US law. This information will never be used for marketing purposes. Usage is strictly assigned to assist and prevent fraud investigations.

ONLINE REGISTRATION

Register once, save time every time. By registering with AlegriaShoes.com, you have access to your order history, Order status, address book. The personal information collected at registration includes your name, address, phone number, e-mail address, birth date, and a password that you select. Or you could select to checkout as a guest which would allow you to complete checkout without registering an account.

ONLINE CONTESTS

To enter a given contest, submit your name, address, state, zip code, phone number, gender, date of birth & email address. If you are one of our winners, we'll use this information to contact you.

USE OF COOKIES & IP ADDRESSES

We use the information collected by cookies to determine which parts of our website are visited most often, and to determine where on our site you may be experiencing technical difficulties.

Our goal is to improve the quality of our website, tailor our products and services to suit your personal interests, track and/or analyze visiting patterns, and resolve difficulties you may encounter while on our site.

POLICY CHANGES

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website. Effective Date: This policy was last updated on 01/01/2010.

ADDITIONAL INFORMATION

AlegriaShoes.com may link to unaffiliated third party websites. This Privacy Policy does not apply to unaffiliated third party websites. You have questions regarding our Privacy Policy, please contact by visiting http://shop.Alegria Shoes.com/pages/Contact-Us.html

Effective Date: 01/01/2010

Welcome to Alegria Shoes’s website (“Site”) by Peppergate Footwear (“ALEGRIA SHOES”). This website is offered as a service to our customers. The following terms of use (“TOU”) set forth the basic rules that govern your use of this Site.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. THEY GOVERN YOUR USE OF THE SITE. IF YOU DO NOT AGREE TO THE TERMS STATED BELOW, YOU MAY NOT USE THE SITE.Your use of this Site constitutes your knowledge, understanding, and acceptance of the TOU, and your agreement to be bound by the TOU. PGF may change, edit, modify, delete, revise, or update the TOU from time to time without notice, and your use of this Site after any changes, edits, modifications, deletions, revisions, or updates are posted to the Site constitutes your agreement to comply with the posted TOU.

TRADMARKS

The trademarks, trade names, trade dress, logos, and service marks (collectively, the "Trademarks") displayed on this Site are the registered and/or unregistered Trademarks of PGF, or such third party that may own the displayed Trademarks. Nothing contained on this Site or in the TOU serves to grant to you, by implication or otherwise, any license or right to use any Trademarks displayed on this Site without the written permission of PGF or such third party that may own the displayed Trademarks.

SITE CONTENTS & COPYRIGHT

The text, Trademarks, logos, images, graphics, photos, video files, application functionality, or any other digital media, and their arrangement on this Site (“Content”) are all subject to patent, copyright, trademark and other intellectual property protection. Content may not be copied for commercial use or distribution, nor may Content be modified, processed, or reposted to other websites. Access to and use of this Site are solely for your purchase of PGF products for personal use, information, education, entertainment, and communication with PGF. You may download, copy or print the Content of this Site for your personal non-commercial use only. No right, title or interest in any of the Content of this Site is transferred to you as a result of any downloading, copying, printing or use of this Site.

LICENSE TO USE SUBMISSIONS

This Site may provide you with the opportunity to submit user-generated or third-party Submissions. By submitting items to this Site, you represent that you own or have unencumbered, transferable rights and permissions, including, without limitation, the right of publicity, to the Submissions that you submit. If your Submission contains photographs or digital or video images that depict a child that is under the age of majority in their state of residence, you represent that you have written permission from the child's parent or guardian to provide the photo, digital, or video image. If you make a Submission to this Site, you automatically grant PGF a perpetual, worldwide, unlimited, irrevocable, transferable, assignable, royalty-free license for PGF to use that Submission for any lawful purpose whatsoever, including, without limitation, the right to sub-license that Submission to third parties for their lawful uses and purposes. Subject to existing laws, you waive any moral rights that you or your licensors may have in any Submission.

NO ENDORSEMENT OR LIABILITY FOR USER-GENERATED CONTENT

Although third-party or user-generated Submissions may be posted on this Site, the posting of those Submissions does not constitute PGF’s endorsement of those Submissions. PGF is not responsible or liable for any claim, including, without limitation, loss or injury to real, tangible, or intellectual property, violations of personal privacy or privacy rights, actual, consequential or punitive damages, personal injury, or wrongful death in connection with third-party or user-generated Submissions.

THIRD-PARTY LINKS

Third-party links on this Site may direct you to third-party websites that are not affiliated with PGF that may be located in different countries, and those websites and the products sold on those websites are likely to be subject to the originating country’s regulatory or product safety requirements. PGF is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions (“Third-Party Products”) made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding Third-Party Products should be directed to the third party.

PROHIBITED USES

In addition to other prohibitions as set forth in the TOU, you are prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this Site, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this Site, other websites, or the Internet. We reserve the right to terminate your use of the Site for violating any of the prohibited uses.

REGISTRATION, ACCOUNTS & PASSWORDS

You are responsible for the personal protection and security of any password or username that you may use to access this Site. You are responsible for all direct or indirect damages and liable for all activity conducted on this Site that can be linked or traced back to your username or password. You are obligated to immediately report a lost or stolen password or username to PGF.

SITE UPDATES

PGF undertakes no obligation to update, amend or clarify information on this Site, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on this Site should be taken to indicate that all information on the Site has been modified or updated. Please remember when reviewing information on this Site that such information may not represent the complete information available on a subject. In addition, subsequent events or changes in circumstances may cause existing information on this Site to become inaccurate or incomplete.

On occasion, information on this Site may contain errors, including, without limitation, typographical errors, inaccuracies, or omissions related to product availability, special offers, product promotions, pricing information, product descriptions, or product shipping charges and transit times. PGF reserves the right to, at any time without prior notice, correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate (including after you have submitted your order).

PRODUCT AND PRICING INFORMATION

PGF reserves the right, but is not obligated, to limit the sales of its products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice at the sole discretion of PGF. PGF reserves the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

LIMITATIONS ON LIABILITY

YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE: (1) THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK; (2) THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT THAT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE; AND (3) THAT PGF WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF OR INABILITY TO USE OUR SITE, INCLUDING WITHOUT LIMITATION, FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, COMPUTER VIRUS, OR NETWORK OR INTERNET FAILURE, OR INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS AND/OR LOSS OF OR DAMAGE TO PROPERTY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF PGF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL PGF’S TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THIS SITE EXCEED FIFTY ($50) DOLLARS.

BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, PGF’S, ITS AFFILIATES’, AGENTS’, LICENSORS’ AND SUPPLIERS’ DAMAGES IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

DISCLAIMER

THE CONTENT PROVIDED ON THIS SITE IS PROVIDED "AS IS” AND “WITH ALL FAULTS.” PGF MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, AS TO ITS USE, AVAILABILITY, CONTENT ACCURACY, APPROPRIATENESS OR PERFORMANCE OF THIS SITE. AS A USER, YOU ASSUME ALL RISKS AND RESPONSIBILITIES FOR ITS USE OR NON-USE, AND PGF MAKES NO REPRESENTATION THAT THE CONTENT APPEARING ON OR DOWNLOADED FROM THIS SITE IS COMPATIBLE WITH YOUR COMPUTER OR FREE FROM ERROR OR VIRUSES. NO PGF EMPLOYEE, AGENT OR REPRESENTATIVE IS AUTHORIZED TO MODIFY OR AMEND THIS WARRANTY. TO THE EXTENT ALLOWABLE BY EXISTING LAW, PGF DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE AND ITS CONTENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

PGF RESERVES THE RIGHT TO ALTER OR REMOVE SITE CONTENT, OR SUSPEND OR TERMINATE YOUR USE IN ANY WAY, AT ANY TIME, FOR ANY REASON, WITHOUT PRIOR NOTIFICATION, AND PGF WILL NOT BE LIABLE IN ANY WAY FOR POSSIBLE CONSEQUENCES OF THAT ACTION.

INDEMNIFICATION

YOU AGREE TO INDEMNIFY AND HOLD PGF, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSE, INCLUDING ATTORNEY FEES, ARISING FROM OR RELATED TO YOUR USE OF THIS SITE OR BREACH OF THE TOU.

PRIVACY STATEMENT

PGF is committed to protecting the privacy of the visitors to this Site. For information on how information is collected, used, or disclosed by PGF in connection with your use of this Site, please consult our Privacy Policy which is incorporated into the TOU by reference.

NO OTHER AGREEMENTS

By agreeing to the TOU, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given PGF your consent to allow any of your minor dependents to use this Site. The provisions and conditions of the TOU constitute the entire agreement between you and PGF related to the use of the Site and supersedes any prior agreements or understandings not incorporated in the TOU. The TOU are effective as of the Effective Date. Continued use of the Site by you after the Effective Date constitutes your acceptance of the TOU after the Effective Date.

Should you have any questions concerning the TOU, or if you desire to contact PGF for any reason, please contact by visiting http://shop.Alegria Shoes.com/pages/Contact-Us.html