Returns and Exchanges
If you are not 100% satisfied with your purchase with www.alegriashoes.com, we will be happy to refund or exchange your purchase in accordance with the following return instructions and guidelines:
- All returned shoes, whether for refund or exchange must be in new, unworn condition (please try on your shoes on a carpeted area). All returned shoes are inspected upon receipt at our returns facility.
- All returns, whether for refund or exchange, must be received by us within thirty (30) days of original purchase. Returns not received by us within thirty (30) days of original purchase date are ineligible for refund or exchange.
- Please note that for Last Call shoes and shoes sold to international customers, all sales are final - no returns, refunds or exchanges.
HOW TO RETURN/EXCHANGE
To begin the return process, whether for refund or exchange, you must obtain a Return Authorization (“RA”) number. Here's how:
You can initiate a return/exchange and track the status of your Return Request if you have an AlegriaShoes.com account at the time you placed the order.
- Go to Return Request Form page.
- Fill out your name, email address, order ID, choose if you want to return or exchange, item(s) to be returned/exchanged, and select the reason for return/exchange.
- A Customer Service Representative will reply to you with a RA# via email. Then you can follow the instructions below to prepare the package. You can also obtain an RA number by calling us, toll free, 1-(888) 325-6555, Monday through Friday, 9:00 A.M. to 5:00 P.M. PST.
HOW TO PREPARE THE PACKAGE FOR RETURN/EXCHANGE
- Once you obtain your RA number, clearly write it on the packing slip received with your shoes (illegible or missing RA numbers will delay the return process), and place that invoice in the return box along with the shoes to be returned. Also please indicate on the outside of the shipping box your RA number. You can also print the return invoice included as an attachment in your RA e-mail to place in your return package.
- Ship the return box to us via your preferred shipper. Please select a shipper that provides tracking information and note that you are responsible for the return freight charge. Please send all returns to the following address:
Alegria by PG Lite®
Attn: Returns Department
910 South Wanamaker Avenue
Ontario, CA 91761
- For refunds, please allow two to four weeks from our receipt of the shoes to process your refund. You will be refunded the full purchase price and any applicable taxes. Original shipping and handling charges are non-refundable. Refunds will be issued in the original method of purchase. It may take one to two billing cycles for the refund credit to appear on your credit card statement.
- For exchanges, please allow two to four weeks from our receipt of the shoes to process your exchange and ship your replacement pair. We will be responsible for freight charges incurred in sending you the replacement pair. Original shipping and handling charges are non-refundable. Please be advised after an exchange has been processed, customers will no longer be eligible for a refund on the exchanged item if exchange item cannot be returned to our facilities within 30 days of the original purchase date.
- For manufacturer’s defects, please return the shoes to us (following the same instructions and guidelines above) within one (1) year of the date of purchase. Upon receipt, the shoes will be inspected at our returns facility to determine the cause of the issue. If the issue is determined to be the result of a manufacturer’s defect (as opposed to, for example, normal wear and tear), we will process an exchange only (no refunds will be issued for defective shoes) according to the guidelines above. For more information regarding our manufacturer’s defect policy, please call us at 1-(888) 325-6555.