Shipping Information
We will ship your purchase from our California warehouse location 2-3 business days after checkout for in-stock item(s), pending payment authorization and processing time. Your order will typically arrive within 3-7 business days after it is shipped, depending on your shipping location.
Order changes or cancellations cannot be guaranteed once the order is in process or has shipped. Please contact our customer service team immediately at 1-888-325-6555 during our business hours for further assistance with any changes or cancellations.
All delivery estimates are pending credit approval, merchandise availability, shipping method, and weather conditions.
We reserve the right to cancel any orders. In the event an order is cancelled, an email notification is sent to advise of the cancellation reason and status.
Shipping Carrier Methods / Delivery Times
| Shipping Method | Approximate Delivery Times |
Price |
| UPS Surepost |
3-5 business days with UPS to delivery to your local Post Office + 1-2 business days for USPS to make the final delivery *Deliverable to PO Boxes |
Free* |
| UPS Ground |
3-7 business days. *Not deliverable to PO Boxes |
Free* |
|
USPS (non-contiguous states/territories only) |
3-5 business days. *Deliverable to PO Boxes |
Flat Rate $9.95 |
|
UPS 2nd day air |
2 business days after in-house processing | $ calculated at checkout |
| UPS 3-day select | 3 business days after in-house processing | $ calculated at checkout |
|
USPS international (Canada orders) |
5-8 business days (additional delays with country's border and customs agency not included) | $ calculated at checkout |
|
UPS international standard/expedited (rest of the world) |
5-10 business days (additional delays with country's border and customs agency not included) | $ calculated at checkout |
*Free Shipping
Free shipping is available for orders shipped within the contiguous United States only; it is not available for international orders and non-contiguous states/territories.
Our free shipping policy has been updated September 15, 2020 and is not retroactively effective towards previous purchases.
These terms and conditions are subject to change without notice.
International
We ship to select international countries supported by UPS.
Orders placed to Canada will be shipped via USPS and packages are transferred to Canada Post upon clearance into the country.
For all international customers, your shipping rate will be calculated at checkout based on real-time carrier shipping.
Please note that for international shipments, your purchase may be subject to additional customs, excise and/or duty charges, to be charged separately by your carrier. Any additional customs fees are the customer's responsibility.
Note all international sales are final. We do not accept refunds or exchanges on products shipped outside the United States.
Out-of-Stock Items
As we try our best to keep the inventory up-to-date, if the item(s) is out-of-stock, we will contact you over the phone or email with the options to refund the purchase or wait for the item(s) to become available. We will inform you of the item(s) availability to our best knowledge at the point of contact to help you to make your decision.
If the item is no longer available, we reserve the right to cancel any orders and a full refund of the purchase price will be processed back to the original payment method.
Return to Sender Shipments
Any package(s) that is undelivered and returned to sender by the carrier will be subject to an additional restocking fee taken from the total refund amount. Restocking fees will be determined by the cost of freight charged by the carrier to return the package(s) back to our facilities. Refunds can only be processed once the package is received and verified. Original shipping and handling charges are non-refundable.